El-Manstrly, Dahlia, Dr

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Dr Dahlia El-Manstrly

Management School

Senior Lecturer in Marketing

d.el-manstrly@sheffield.ac.uk

91ֱ�� University Management School

Full contact details

Dr Dahlia El-Manstrly
Management School
91ֱ�� University Management School
Conduit Road
91ֱ��
S10 1FL

Profile

Dr Dahlia El-Manstrly BSc (First Class Honours), MSc (Huddersfield University), MRes, AHEA, PhD (Glasgow University).

Dahlia El-Manstrly is an Associate Professor (Senior Lecturer) in Marketing and the Director of Research for the MCCI group at the University of 91ֱ�� Management School, UK. Before this role, she was Co-Director of the Center for Service Excellence and a Marketing lecturer at the University of Edinburgh.

Her research focuses on services marketing, with publications in leading international journals such as the Journal of Retailing, Journal of Service Research, Tourism Management, European Journal of Marketing, Journal of Business Research, Journal of Marketing Management, Journal of Service Management, and International Marketing Review. Dahlia also serves on the editorial boards of top marketing and services journals, including the International Marketing Review, Journal of Services Marketing, and Journal of Service Theory and Practice. Her work is frequently presented at prominent academic conferences worldwide. She has been honoured with the "Highly Recommended Paper" Award at the AMA SERVSIG conference in 2014 and has received three Teaching Excellence Awards at the University of Edinburgh for best feedback, overall course satisfaction, and inspirational teaching.

Research interests

Service Recovery and Complaint Management (e.g., service failure, service recovery, coping mechanisms and the service recovery paradox).
Relationships in Services (e.g., customer loyalty, customer satisfaction, service quality, customer commitment, trust and perceived switching costs).
International Marketing in Services (e.g., service customers’ attitudes and behaviours across cultures).
Transformative Services (e.g., the impact of service interactions and servicescape on consumers’ well-being).
Tourism Services (e.g., medical tourism and online travel communities).

Publications

Journal articles

Tripathy A, Lyngdoh T, El‐Manstrly D & Antil A (2024) . Journal of Philanthropy and Marketing, 29(4).
El-Manstrly D, Herhausen D, Guha A, Blut M & Grewal D (2024) . Journal of Retailing.
Ali F, El-Manstrly D & Abbasi GA (2023) . Journal of Business Research, 166, 114138-114138.
Ameen N, Cheah J-H, Ali F, El-Manstrly D & Kulyciute R (2023) . Journal of Travel Research.
Lyngdoh T, El‐Manstrly D & Jeesha K (2022) . Psychology and Marketing.
Chaouali W, Hammami SM, Cristóvão Veríssimo JM, Harris LC, El-Manstrly D & Woodside AG (2022) . Journal of Retailing and Consumer Services, 66.
Rosenbaum MS, Ramirez GC, El-Manstrly D & Sit J (2021) . The International Review of Retail, Distribution and Consumer Research, 31(3), 281-298.
Nazifi A, Gelbrich K, Grégoire Y, Koch S, El-Manstrly D & Wirtz J (2021) . Journal of Service Research, 24(2), 206-225.
El-Manstrly D, Ali F & Line N (2021) . International Journal of Hospitality Management, 95, 102911-102911.
Nazifi A, El-Manstrly D, Tregear A & Auxtova K (2020) . Journal of Service Theory and Practice, 31(1), 65-81.
Line ND, Dogru T, El-Manstrly D, Buoye A, Malthouse E & Kandampully J (2020) . Tourism Management, 80, 104106-104106.
Vogus TJ, Gallan A, Rathert C, El-Manstrly D & Strong A (2020) . Journal of Service Management, 31(5), 979-1013.
Chuah SH-W, El-Manstrly D, Tseng M-L & Ramayah T (2020) . Journal of Cleaner Production, 262, 121348-121348.
El-Manstrly D, Ali F & Steedman C (2020) . International Journal of Hospitality Management, 88, 102535-102535.
Nazifi A, El-Manstrly D & Gelbrich K (2019) . European Journal of Marketing, 54(1), 26-48.
Temerak MS & El-Manstrly D (2019) . Journal of Retailing and Consumer Services, 51, 51-61.
Malthouse EC, Buoye A, Line N, El-Manstrly D, Dogru T & Kandampully J (2019) . Journal of Service Management, 30(4), 507-518.
El-Manstrly D & Rosenbaum MS (2018) . The Service Industries Journal, 38(1-2), 114-126.
El-Manstrly D (2016) . Journal of Service Management, 27(2).
A. El-Manstrly D (2014) . International Marketing Review, 31(4), 413-437.
El-Manstrly D & Harrison T (2013) . Journal of Marketing Management, 29(15-16), 1834-1861.
El-Manstrly D, Paton R, Veloutsou C & Moutinho L (2011) . Journal of Financial Services Marketing, 16(2), 101-110.

Chapters

Nazifi A & El-Manstrly D (2018) , Back to the Future: Using Marketing Basics to Provide Customer Value (pp. 567-567). Springer International Publishing
Nazifi A & El-Manstrly D (2017) , Creating Marketing Magic and Innovative Future Marketing Trends (pp. 865-865). Springer International Publishing
El-Manstrly D (2016) , Marketing Challenges in a Turbulent Business Environment (pp. 227-228). Springer International Publishing
El-Manstrly D, Liu G & Rosenbaum M (2016) , Marketing Challenges in a Turbulent Business Environment (pp. 245-245). Springer International Publishing
Nazifi A & El-Manstrly D (2016) , Celebrating America’s Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing? (pp. 587-588). Springer International Publishing
El-Manstrly D (2015) , Developments in Marketing Science: Proceedings of the Academy of Marketing Science (pp. 575-575). Springer International Publishing
El-Manstrly D (2014) , The Routledge Companion to Financial Services Marketing (pp. 166-176).

Research group: Marketing and Creative & Cultural Industries (MCCI)

Grants

The University of Edinburgh Strategic platforms
The British Academy Quantitative Skills Acquisition Award
The ESRC Seminar Series
The Carnegie Trust Small Research Grants

PhD supervision

Transformative services research
Service failure and recovery
Relationship marketing
Tourism services

Dr Dahlia El-Manstrly supervises:

PhD student Pengen Mai
PhD student Yu Lu

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Management School

Management School

Dr Dahlia El-Manstrly

Journal articles

Chapters

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