@article{article, title  = {{Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives}},

 publisher = {{Elsevier BV}},

 url = {{http://dx.doi.org/10.1016/j.jbusres.2023.114138 }},

 year = {{2023}},

 month = {{11}},

 author = {{Ali F and El-Manstrly D and Abbasi GA}},

 doi = {{10.1016/j.jbusres.2023.114138}},

 volume = {{166}},

 journal = {{Journal of Business Research}},

 pages = {{114138-114138}},

 note = {{Accessed on 2024/12/26}}}