@article{article, title  = {{Severe service failures and online vindictive word of mouth: The effect of coping strategies}},

 publisher = {{Elsevier BV}},

 url = {{}},

 year = {{2021}},

 month = {{5}},

 author = {{El-Manstrly D and Ali F and Line N}},

 doi = {{10.1016/j.ijhm.2021.102911}},

 volume = {{95}},

 journal = {{International Journal of Hospitality Management}},

 pages = {{102911-102911}},

 note = {{Accessed on 2024/12/26}}}