TY  - JOUR

T1  - Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

JO  - Journal of Service Research

PY  - 2021/05/01

AU  - Nazifi A

AU  - Gelbrich K

AU  - Grégoire Y

AU  - Koch S

AU  - El-Manstrly D

AU  - Wirtz J

ED  - 

DO  - DOI: 10.1177/1094670520933683

PB  - SAGE Publications

VL  - 24

IS  - 2

SP  - 206

EP  - 225

Y2  - 2024/12/26

ER  -