TY  - JOUR

T1  - The impact of termination severity on customers' emotional, attitudinal and behavioral reactions

JO  - Journal of Service Theory and Practice

PY  - 2020/12/02

AU  - Nazifi A

AU  - El-Manstrly D

AU  - Tregear A

AU  - Auxtova K

ED  - 

DO  - DOI: 10.1108/jstp-10-2019-0224

PB  - Emerald

VL  - 31

IS  - 1

SP  - 65

EP  - 81

Y2  - 2024/12/26

ER  -