TY  - JOUR

T1  - Customers’ reactions to different organizational tactics in a service termination context

JO  - European Journal of Marketing

PY  - 2019/12/06

AU  - Nazifi A

AU  - El-Manstrly D

AU  - Gelbrich K

ED  - 

DO  - DOI: 10.1108/ejm-02-2018-0139

PB  - Emerald

VL  - 54

IS  - 1

SP  - 26

EP  - 48

Y2  - 2024/12/26

ER  -