TY  - CHAP

T1  - An Empirical Examination of the Interrelationships Between Service Recovery Paradox and Its Key Antecedents and Outcomes

T2  - Marketing Challenges in a Turbulent Business Environment

UR  - http://dx.doi.org/10.1007/978-3-319-19428-8_64

PY  - 2016/01/01

AU  - El-Manstrly D

AU  - Liu G

AU  - Rosenbaum M

ED  - 

DO  - DOI: 10.1007/978-3-319-19428-8_64

PB  - Springer International Publishing

SN  - 9783319194271

SP  - 245

EP  - 245

Y2  - 2024/12/26

ER  -