@inbook{inbook, title  = {{Should i stay or should i go? The case of loyalty in the UK retail banking industry}},

 url = {{}},

 year = {{2014}},

 month = {{1}},

 author = {{El-Manstrly D}},

 doi = {{10.4324/9780203517390-21}},

 isbn = {{9780415829144}},

 pages = {{166-176}},

 note = {{Accessed on 2025/04/06}}}