TY - JOUR T1 - Research findings: What utility managers need to know JO - Journal AWWA UR - http://dx.doi.org/10.5942/jawwa.2012.104.0010 PY - 2012/01/01 AU - Speight V ED - DO - DOI: 10.5942/jawwa.2012.104.0010 PB - Wiley VL - 104 IS - 1 SP - 63 EP - 68 Y2 - 2024/10/23 ER -