TY  - CHAP

T1  - The cycle of blame and apology

T2  - The Apology Ritual

UR  - http://dx.doi.org/10.1017/cbo9780511487477.006

PY  - 2008/08/21

AU  - 

ED  - 

DO  - DOI: 10.1017/cbo9780511487477.006

PB  - Cambridge University Press

SP  - 101

EP  - 122

Y2  - 2024/10/23

ER  -