@inbook{inbook, title  = {{The cycle of blame and apology}},

 publisher = {{Cambridge University Press}},

 url = {{http://dx.doi.org/10.1017/cbo9780511487477.006 }},

 year = {{2008}},

 month = {{8}},

 author = {{}},

 doi = {{10.1017/cbo9780511487477.006}},

 pages = {{101-122}},

 note = {{Accessed on 2024/10/23}}}