@article{article, title  = {{Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems}},

 publisher = {{Elsevier BV}},

 url = {{https://eprints.whiterose.ac.uk/163066/ }},

 year = {{2020}},

 month = {{8}},

 author = {{Story V and Zolkiewski J and Verleye K and Nazifi A and Hannibal C and Grimes A and Abboud L}},

 doi = {{10.1016/j.jbusres.2020.04.029}},

 volume = {{116}},

 journal = {{Journal of Business Research}},

 pages = {{401-411}},

 note = {{Accessed on 2024/12/26}}}