@article{article, title  = {{The unspoken work of general practitioner receptionists: A re-examination of emotion management in primary care}},

 publisher = {{Elsevier BV}},

 url = {{http://dx.doi.org/10.1016/j.socscimed.2011.03.019 }},

 year = {{2011}},

 month = {{3}},

 author = {{Ward J and McMurray R}},

 doi = {{10.1016/j.socscimed.2011.03.019}},

 volume = {{72}},

 journal = {{Social Science & Medicine}},

 issue = {{10}},

 pages = {{1583-1587}},

 note = {{Accessed on 2024/10/23}}}