@inproceedings{inproceedings, title = {{A conceptual model for global multi-channel customer management}}, url = {{}}, year = {{2008}}, month = {{12}}, author = {{Ali M and Brooks L and Alshawi S}}, isbn = {{9781902316581}}, journal = {{Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2008}}, note = {{Accessed on 2025/04/12}}}