@inbook{inbook, title  = {{Chapter 9.  And the postcode darlin’ . Vocative variation in service encounters on the telephone in Northern England}},

 publisher = {{John Benjamins Publishing Company}},

 url = {{http://dx.doi.org/10.1075/tar.5.09bau }},

 year = {{2023}},

 month = {{9}},

 author = {{Baumgarten N}},

 doi = {{10.1075/tar.5.09bau}},

 isbn = {{9789027213945}},

 pages = {{220-244}},

 note = {{Accessed on 2024/10/23}}}