@article{article, title  = {{Online retail returns management: Integration within an omni-channel distribution context}},

 publisher = {{Emerald}},

 url = {{https://eprints.whiterose.ac.uk/93474/ }},

 year = {{2016}},

 month = {{7}},

 author = {{Bernon M and Cullen J and Gorst J}},

 doi = {{10.1108/IJPDLM-01-2015-0010}},

 volume = {{46}},

 journal = {{International Journal of Physical Distribution and Logistics Management}},

 issue = {{6/7}},

 pages = {{584-605}},

 note = {{Accessed on 2024/10/23}}}