@article{article, title = {{Disenfranchising customers: lessons from England and Ireland}}, publisher = {{Wiley}}, url = {{}}, year = {{2011}}, month = {{9}}, author = {{Ashley R}}, doi = {{10.1111/j.1747-6593.2010.00248.x}}, volume = {{25}}, journal = {{Water and Environment Journal}}, issue = {{3}}, pages = {{438-440}}, note = {{Accessed on 2025/04/10}}}