TY - JOUR T1 - Explaining participation in the self-service economy JO - The Service Industries Journal PY - 2012/01/01 AU - Williams CC AU - Nadin SJ AU - Windebank JE ED - DO - DOI: 10.1080/02642069.2011.574284 PB - Informa UK Limited VL - 32 IS - 11 SP - 1811 EP - 1822 Y2 - 2024/10/23 ER -