@article{article, title = {{Understanding how and when change occurs in the administrative justice system: the ombudsman/ tribunal partnership as a catalyst for reform?}}, publisher = {{Informa UK Limited}}, url = {{}}, year = {{2020}}, month = {{4}}, author = {{Creutzfeldt N and Kirkham R}}, doi = {{10.1080/09649069.2020.1751931}}, volume = {{42}}, journal = {{Journal of Social Welfare and Family Law}}, issue = {{2}}, pages = {{253-273}}, note = {{Accessed on 2025/04/07}}}