@article{article, title = {{Conceptual framework for the capture of customer experience journey in the housing sector}}, url = {{}}, year = {{2008}}, month = {{1}}, author = {{Udeaja CE and Ojiako U and Maguire S and Koh L}}, journal = {{COBRA 2008 - Construction and Building Research Conference of the Royal Institution of Chartered Surveyors}}, note = {{Accessed on 2024/12/25}}}