@article{article, title = {{Impact of the internet on delivery of reference services in English public libraries}}, publisher = {{Emerald Group Publishing Limited}}, url = {{}}, year = {{2005}}, month = {{1}}, author = {{Jay M and Webber S}}, doi = {{10.1108/00330330510578787}}, volume = {{39}}, journal = {{Program: Electronic Library and Information Systems}}, issue = {{1}}, pages = {{25-38}}, note = {{Accessed on 2025/04/12}}}