@article{article, title  = {{Research findings:  what you as a utility manager need to know}},

 url = {{}},

 year = {{2012}},

 month = {{1}},

 author = {{Speight V}},

 volume = {{1}},

 journal = {{Journal of the American Water Works Association}},

 issue = {{104}},

 pages = {{63-68}},

 note = {{Accessed on 2024/12/25}}}