@article{article, title  = {{The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market}},

 publisher = {{Informa UK Limited}},

 url = {{http://dx.doi.org/10.1080/10580530.2020.1696526 }},

 year = {{2019}},

 month = {{11}},

 author = {{Dey BL and Al-Karaghouli W and Minov S and Babu MM and Ayios A and Mahammad SS and Binsardi B}},

 doi = {{10.1080/10580530.2020.1696526}},

 volume = {{37}},

 journal = {{Information Systems Management}},

 issue = {{1}},

 pages = {{2-15}},

 note = {{Accessed on 2025/03/13}}}