TY  - JOUR

T1  - Implementing customer relationship management successfully: A configurational perspective

JO  - Technological Forecasting and Social Change

UR  - http://dx.doi.org/10.1016/j.techfore.2023.123083

PY  - 2024/02/01

AU  - Ivens B

AU  - Kasper-Brauer K

AU  - Leischnig A

AU  - Thornton SC

ED  - 

DO  - DOI: 10.1016/j.techfore.2023.123083

PB  - Elsevier BV

VL  - 199

SP  - 123083

EP  - 123083

Y2  - 2024/12/25

ER  -