@article{article, title = {{Implementing customer relationship management successfully: A configurational perspective}}, publisher = {{Elsevier BV}}, url = {{http://dx.doi.org/10.1016/j.techfore.2023.123083 }}, year = {{2024}}, month = {{2}}, author = {{Ivens B and Kasper-Brauer K and Leischnig A and Thornton SC}}, doi = {{10.1016/j.techfore.2023.123083}}, volume = {{199}}, journal = {{Technological Forecasting and Social Change}}, pages = {{123083-123083}}, note = {{Accessed on 2025/04/08}}}