@inbook{inbook, title  = {{Service delivery – an integrative framework}},

 url = {{}},

 year = {{2015}},

 month = {{1}},

 author = {{Gurtoo A and Williams C}},

 doi = {{10.1007/978-81-322-2160-9_17}},

 isbn = {{9788132221609}},

 pages = {{271-287}},

 note = {{Accessed on 2024/10/23}}}