TY  - JOUR

T1  - Sustaining service excellence in the insurance industry: A Kenyan perspective

JO  - International Journal of Value Chain Management

PY  - 2009/01/01

AU  - Marwa SM

AU  - Rand GK

AU  - Keoy KH

AU  - Koh SCL

ED  - 

DO  - DOI: 10.1504/IJVCM.2009.028604

VL  - 3

IS  - 3

SP  - 288

EP  - 301

Y2  - 2024/12/25

ER  -