@article{article, title  = {{Sustaining service excellence in the insurance industry: A Kenyan perspective}},

 url = {{}},

 year = {{2009}},

 month = {{1}},

 author = {{Marwa SM and Rand GK and Keoy KH and Koh SCL}},

 doi = {{10.1504/IJVCM.2009.028604}},

 volume = {{3}},

 journal = {{International Journal of Value Chain Management}},

 issue = {{3}},

 pages = {{288-301}},

 note = {{Accessed on 2024/12/25}}}